Yes, ServiceDesk lite is a 100% free product for life.
Do I have to register or share my details to use free edition?
No, you do not have to share personal details or need credit card to use ServiceDesk Lite.
Just download, install and get started with the product.
Is this web based application?
No, ServiceDesk Lite is a windows application, hence you do not need internet to access your data.
Where is my data stored?
In case of ServiceDesk Lite the data is stored on your local pc/laptop.
How much data I can enter, is there a lock?
No, there is no lock for data in the system.
How many Complaints can I enter in the system?
There is no restriction on numbers of complaints you can create in the system.
How many users can I create in ServiceDesk Lite?
ServiceDesk Lite support up to 3 users for free, you would not be able to create additional user in free edition.
If you wish to have more users or features we would recommend you to go for ServiceDesk paid edition.
Why this is free, what is the catch?
There is no catch here, ServiceDesk Lite is free and would be free for life.
We would try and add more features in coming version to help individuals and small business to automate their Service processes.
How about support?
Yes, we do provide email support in case if you need any help in installing, using the application or for uninstalling the application.
Kindly mail us at firstname.lastname@example.org and we would be happy to help you.
Can I Upgrade ServiceDesk Lite Free Edition to Paid Edition?
Yes, you can upgrade from Lite to paid edition any time as you wish, we would upgrade your data as well.
Please contact SPINSO for more details.
Can I add more users for ServiceDesk Lite?
ServiceDesk Lite support up to 3 free users. If you wish to have more users or features we would recommend you to go for ServiceDesk paid edition.
Can I take backup of data?
Yes, you can take a backup of the data as per your need and restore the same if needed.
We would also recommend you to maintain the local copy of setup/installer current version of ServiceDesk Lite, in case if you wish to install the application again in case of pc/laptop format.
Kindly note new version of ServiceDesk Lite (Free Edition) would not support old ServiceDesk Lite backup.
Is there a paid or license edition of ServiceDesk?
Yes, ServiceDesk has various edition like Basic, Standard, Professional, Premium, Enterprise and Custom. To know more see compare editions.
We would recommend you to check ServiceDesk Professional edition which has features like multi user, customer complaint management, contract management, multiple products in contract, service schedule, smart report tool, public cloud support & more.
You can download the trial version of Basic edition, incase if you wish to try ServiceDesk paid edition.
How to Uninstall ServiceDesk Lite?
1. Open Programs and Features by clicking on Windows Start button in Taskbar, clicking Control Panel, clicking Programs, and then clicking Programs and Features.
2. Select ServiceDesk Lite, and then click Uninstall. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.