Do I have to register or share my details to use free edition?
No, you do not have to share personal details or need credit card to use ComplaintTracker Lite.
Just download, install and get started with the product.

Is this web-based application?
No, ComplaintTracker Lite is a windows application, hence you do not need internet to access your data.

Where is my data stored?
In case of ComplaintTracker Lite the data is stored on your local pc/laptop.

How much data I can enter, is there a lock?
No, there is no lock for data in the system.

How many Complaints can I enter in the system?
There is no restriction on numbers of complaints you can create in the system.

How many users can I create in ComplaintTracker Lite?
ComplaintTracker Lite support up to 3 users for free, you would not be able to create additional user in free edition.

If you wish to have more users or features we would recommend you to go for ComplaintTracker paid edition.

Why this is free, what is the catch?
There is no catch here, ComplaintTracker Lite is free and would be free for life.

We would try and add more features in coming version to help individuals and small business to automate their Service processes.

How about support?
Yes, we do provide email support in case if you need any help in installing, using the application or for uninstalling the application.

Kindly mail us at info@spinso.com and we would be happy to help you.

Can I Upgrade ComplaintTracker Lite Free Edition to Paid Edition?
Yes, you can upgrade from Lite to paid edition any time as you wish, we would upgrade your data as well.
Please contact SPINSO for more details.

Can I add more users for ComplaintTracker Lite?
ComplaintTracker Lite support up to 3 free users. If you wish to have more users or features we would recommend you to go for ComplaintTracker paid edition.

Can I take backup of data?
Yes, you can take a backup of the data as per your need and restore the same if needed.

We would also recommend you to maintain the local copy of setup/installer current version of ComplaintTracker Lite, in case if you wish to install the application again in case of pc/laptop format.

Kindly note new version of ComplaintTracker Lite (Free Edition) would not support old ComplaintTracker Lite backup.

Is there a paid or license edition of ComplaintTracker?
Yes, ComplaintTracker has various edition like Basic, Standard, Professional, Premium, Enterprise and Custom. To know more see compare editions.

We would recommend you to check ComplaintTracker Professional edition which has features like multi user, customer complaint management, smart report tool, public cloud support & more.

You can download the trial version of Basic edition, incase if you wish to try ComplaintTracker paid edition.

How to Uninstall ComplaintTracker Lite?
1. Open Programs and Features by clicking on Windows Start button in Taskbar, clicking Control Panel, clicking Programs, and then clicking Programs and Features.

2. Select ComplaintTracker Lite, and then click Uninstall. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.